Shipping policy

Shipping & Delivery Policy
Thank you for shopping at Paws & Tails™️

This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store. Please read this policy carefully before placing your order.

Interpretation and Definitions
Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Shipping Policy:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Paws & Tails™️

"Goods" refers to the items offered for sale.

"Orders" means a request by you to purchase goods from us.

"Website" refers to www.pawsandtails24.com , accessible from https://pawsandtails24.com

"You" means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

"Shipping" refers to the process of delivering goods to customers.

"Delivery" refers to the receipt of goods by the customer.

Shipping Information

We strive to process and ship all orders as quickly as possible. Please note that shipping times may vary depending on your location and the shipping method selected.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or sales, processing times may be extended to 3-5 business days.

Shipping Methods
Welcome to Paws & Tails. By placing an order with us, you agree to the following shipping terms and conditions. Please read them carefully before making a purchase.

1. General Shipping Guidelines

  • All orders are processed after successful confirmation of payment or order placement.
  • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, courier delays, or high order volumes.
  • Business days exclude weekends and public holidays.

2. Local Delivery (Next Day Delivery)

  • Available only for select locations.
  • Orders placed before the daily cut-off time will be delivered on the next business day.
  • Orders placed after the cut-off time will be processed the following business day.
  • The customer must ensure availability at the delivery address to receive the order.

3. Standard Prepaid Shipping (5–7 Business Days)

  • Applicable for all prepaid orders across serviceable locations.
  • Delivery will be completed within 5–7 business days from order confirmation.
  • Tracking details will be shared once the order is dispatched.

4. Standard COD (Cash on Delivery) (5–7 Business Days)

  • Available for selected pin codes only.
  • Orders will be delivered within 5–7 business days.
  • Customers must pay the exact order amount in cash at the time of delivery.
  • Paws & Tails reserves the right to verify COD orders before processing.

5. Express Delivery (48–72 Hours)

  • Available in select locations for faster delivery.
  • Orders will be delivered within 48 to 72 hours from confirmation.
  • Additional charges may apply for express shipping.
  • Availability may vary depending on the delivery address and product type.

6. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.
  • Charges may vary based on location, order value, and shipping method selected.

7. Delivery Delays

  • While we strive to meet delivery timelines, delays may occur due to:
    • Natural disasters or extreme weather
    • Courier service disruptions
    • Incorrect or incomplete address details
  • Paws & Tails is not liable for delays caused by such external factors.

8. Address & Contact Information

  • Customers are responsible for providing accurate shipping details.
  • Orders with incomplete or incorrect information may be delayed or canceled.

9. Order Tracking

  • Tracking details will be shared via email/SMS once the order is dispatched.
  • Customers can track their orders using the provided tracking link.

10. Failed Delivery Attempts

  • If delivery fails due to customer unavailability or incorrect address:
    • The courier may attempt redelivery.
    • Additional charges may apply for repeated delivery attempts.

11. Policy Updates

  • Paws & Tails reserves the right to update or modify this shipping policy at any time without prior notice.

 

Shipping Costs

Shipping costs are calculated based on the weight of your order, your shipping address, and the shipping method selected. All shipping costs are clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your order status through our website or using the tracking number provided by our shipping partner.

Delivery Address

Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delivery Attempts

Most shipping carriers will make multiple delivery attempts. If delivery fails after all attempts, the package will be returned to us, and you may be charged for return shipping costs.

International Shipping

At this time, we do not offer international shipping. We’re actively working on expanding our shipping options, and once international shipping is available, all details will be updated on our website. Please stay tuned for announcements.

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be clearly indicated on the product page.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order or a full refund.

Weather and Natural Disasters

Shipping delays may occur due to weather conditions, natural disasters, or other events beyond our control. We will communicate any significant delays to affected customers.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Contact Details:

Email: 100himel@gmail.com

Phone: +91 70034 40878

Address: B-14/19(S), Buddhapark, Kalyani, Nadia, West Bengal

Country: India

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.